Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft tape measure. Compare your measurement to our detailed size chart found on each product page.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn hats in their original condition with tags attached. If the fit isn't right, we provide free domestic exchanges to ensure you get the perfect style.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Are Conner Hats sustainably made?
Yes, we are committed to ethical fashion. Many of our hats are crafted using eco-friendly materials such as organic cotton, recycled plastic bottles, and sustainably harvested raffia.
How should I care for and clean my hat?
Most of our hats can be spot cleaned with a damp cloth and mild detergent. We recommend avoiding full submersion in water unless the specific product is labeled as washable. Always air dry away from direct heat.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.